Refund policy

Due to the nature of food and consumable products, SVVAD PRO follows a strict but fair return policy.

1. Returns

Returns are accepted only in the following cases:

• Product received is damaged or leaked
• Incorrect product delivered
• Product is expired at the time of delivery

To be eligible:

• The issue must be reported within 48 hours of delivery
• Product must be unused and in original packaging
• Photo/video evidence may be required

2. Non-Returnable Items

Opened, consumed, or tampered food products are not eligible for return due to hygiene and safety reasons.

3. Refunds

Once approved:

• Refunds will be processed to the original payment method
• Refund timelines: 7–10 working days

Alternatively, at our discretion, a replacement or store credit may be offered.

4. Cancellations

Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted.

5. Contact for Returns & Refunds

Please reach out to us at:
info@svvadpro.in